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Appen (2021 - 2023)
Brand Marketing, Public Relations, Product Marketing: Artificial Intelligence, Data for AI, SEO, Organic Demand Generation.
Senior Director of Product (Head of Marketing)
Let's break it down. Appen isn't just another name in the industry; it has been THE name that's spearheading the global AI revolution with unmatched data quality. You've probably heard the buzz around AI, especially with game-changers like ChatGPT and Generative AI. Believe the hype—it's all real.
ChatGPT was one of the very first AI applications whose access and benefits were easliy seen and understood. Today, social media sites and applications are littered with the results of Generative AI and now we're seeing integration into productivity applications such as Photoshop and Jarvis where both images and text can be auto generated from a visual or text promt. We're talking auto-generated visuals and texts that are reshaping the way we work and interact! It's only going to accelerate in the coming months.
A little about my journey at Appen:
I jumped on board as the Sr. Director of Product, tailoring solutions for our clients. But here's the twist: I was handed the reins to turbocharge Appen's global marketing, especially when competitors were stepping up their game. My mission? Supercharge the influx of top-tier MQLs via our marketing arsenal. I steered the ship for three pivotal marketing divisions—Brand Marketing, Public Relations, and Product Marketing. And let's not forget the ace up my sleeve: a dynamic Marketing Business Intelligence crew that mined gold in the form of actionable insights. Collaboration was the name of the game—I synced up with diverse teams including; Customer Success, Engineering, Product, Digital Transformation and Sales, ensuring we all leveled up together.
What was achieved?
Below you'll see examples of what was delivered and its impact
Modernizing the Brand
When evaluating our competition, it became evident that there was an opportunity to enhance our design elements. Our focus landed on amplifying Appen's growth potential in the marketplace, both as a crowd work opportunity and an enterprise solution for AI-driven businesses.
To streamline this process, I hired and collaborated with a highly skilled creative director and designer duo from the beauty industry with whom I had previously worked. They infused vitality into our marketing assets, contributing to the noteworthy 10% overall enterprise growth in 2022, as highlighted during Tech Day 2023.
These revitalized assets played a significant role in supporting our:
- Brand Style Guide
- Business Cards
- Presentation Decks
- Event Assets, including backwalls, videos, sell sheets, and swag
- Sales Enablement Assets, such as one-pagers and case studies, infographics and white papers
- Digital Content, such as our blog, webinars and demos
- Demand Generation Assets, spanning social media pages, landing pages, emails, and display ads.
An Updated Website
Appen's website underwent a strategic update aimed at amplifying the quantity and quality of high-quality leads.
Prior to being hired, during the interview process, I crafted a presentation that outlined key opportunities I saw avalible for positively influencing the brand's growth trajectory through the website.
One slide showcased a 'before' image of the website's top section (the top portion of the image above), illustrating an aspect that caught my attention. I emphasized that for someone unfamiliar with Appen, there was room for improvement in quickly conveying an attention grabbing message.
I shared, that as a VP of Product, I acknowledged that with limited time and other priorities, I would have continued my search elsewhere due to missing key elements that I'd expect to find promptly.
My experience has proven, an effective website should communicate a clear narrative within the first 5 seconds of landing, followed by reinforcing that narrative to encourage exploration or action. Achieving this requires a user-friendly interface, clear content, and cohesive design.
The updated site addresses this requirement and can be seen in the above the fold section: 'Industry leaders trust Appen.
This model was applied across market sites:
State of AI
The Appen State of AI and Machine Learning Report is one of Appen's stand out thought leader pieces. They've been doing it longer than any other brand - now for 8 years - and as a result of its prior successes, many of Appen's competors as well as analysts at companies like McKinsey & Company are creating similar reports.
Under my leadership, this year we did something to futher pull our report out from the pack. Our strategy focused on delivering a tease upfront prior to the report being released publically - granting early access and we created a digital and interactive landing page where the report could be downloaded, but we also created suplemental verisons - such as the State of AI in Automotive.
As a result of these efforts, the 2022 State of AI report exceeded our MQL goal capture by over 800% and brought into the fold several high value MQLs that had not yet been seen.
The new branding, site designs, PR and updatd sales enablement assets yeilded the following year over year results:
+42%
High Quality MQLs
+500%
Monthly Crowd Work Requests
+308%
Marketing Channel Closed/Won Revenue
© 2023 Will Ackerman
P.S. While I look like a younger version of the grammy-winning Windham Hill founder and musician, I am not him and while I play the piano, I do not play guitar.